Our core purpose
This document communicates Focus Asia’s purpose and values to our employees. Our decisions, both strategic and day-to-day, reflect these guiding principles.
Our Core Purpose is to help international outbound tour operators reach their goals. Our mission is to improve our performances and deliver programs that consistently exceed customer, employees and partners’ expectations. Our Core Values are Team Work & Professionalism.
Professionalism means:
Quality
We strive to fulfil your needs
We evaluate the quality of our services
We make improvements as needed
Creativity
We love what we do
We create new services regularly
We endeavour to find solutions
Responsibility
We keep our word & deadlines
We are responsible for what we do
We solve any misunderstanding
FlexibilitY
We make improvements
We accept situations as they are
We adapt when necessary
Team Work means:
Transparency
We act transparently
We communicate honestly
We dare to respond to your questions
Empowerment
We make employees accountable
We promote team work & life-long learning
We foster trust & reward excellence
Loyalty
We treat clients loyally
We treat employees faithfully
We treat partners devotedly
Solidarity
We support each other
We care for the company interest
We have a common purpose